Why is my online store Joybbdoll.com unavailable?

Shopify Discussion
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1

Hi,

My shop Joybbdoll.com https://chatdoll.myshopify.com/ has been unavailable for nearly a week for no reason - no email saying what I did wrong or if there was something wrong with my shop.
Themes are all disappeared, and can not reload to another theme. Please help me to solve this as soon as you can.

Regards,
Schane

2

Hi @Joybbdoll

Thanks for reaching out here and welcome to the Shopify Community.

I understand that your store is currently unavailable, and has been for nearly a week. That is certainly not an ideal situation, so I can imagine how you must be feeling.

Thanks for explaining that you have not received any email correspondence from us in relation to this store issue.

Here on the Shopify Community we are unable to access any of your account information, so I am not in a position to provide any further context on your store or suggest what you need to do to resolve this.

However, if you contact our support team using this link here we can authenticate you on the store and take a closer look.

3

Hi,

Thanks, I connected with the online service, and he told me I had already received an email from the account teams, and they would help fix this issue. I changed the domain and Email address, so that’s why I didn’t get any response. They will resend the Email, but until now I didn’t receive anything…

So what kind of account violations will be banned by the account team?

4

Hello @Joybbdoll ,

Gina here from flareAI - your Fully Automated Free Sales Machine. Hope you are doing good!

Please consider liking and accepting the solution if it helps.

What kind of products you have been selling? What niche?

Gina
flareAI

5

Hi @Joybbdoll

Apologies for the delay in responding to your update.

Thanks for letting me know that you have contacted our support team. It sounds like you had some email issues which is why you weren’t able to receive the original email - great to know our team has resent the email.

If you continue to have issues with receiving our emails, then feel free to reach back out to our support team and we will take a closer look and do our best to accommodate. However, we are unable to troubleshoot any email or domain setups that are external to Shopify.

You also asked about what kind of account violations would be banned by our team. There are a number of reasons why our internal teams would take action against stores on Shopify, many of which are outlined in our Terms of Service here. However, each case is treated individually and without access to any account information it would be impossible for me to provide reasons here. The team handling these issues are the best equipped to provide more context on these matters, and they only liaise with the Account Owner via email to discuss details.