dear support team,
I would like to inform you that my store is not working can you please open it.
My store smartes1tv.myshopify.com is currently unavailable.
Hi @smart132
Normally, this issue is triggered by the Shopify theme customizations or apps. In these cases, you can fix this problem by restoring a backup, uninstalling apps, hiring someone for advanced troubleshooting, or using our other Shopify “emergency” tips and so on. That’s why you should move to this part: What to do when your Shopify store unavailable?
Hope it helps!
Hi, @smart132 !
My name is Lilith, I’m on the Social Care team at Shopify.
It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request (or continue as a guest if you’re still unable to log into the help center).
In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.
Please provide your Support Advisor with the following information:
Issue Summary: Store unavailable and unable to access
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Let me know how you do with the information above! I’m happy to answer any questions you think of as you work on your business.