I recently changed credit cards to pay for my Shopify subscription but the card didn’t pay right away which in turn deactivated my Shopify website. I have now paid the bill but for some reason my online store doesn’t want to load anymore please help!!!
Hey, @Seli2843
Happy to help out today! Did you receive an email from Shopify by chance? Feel free to check your inbox for any emails from us as this sometimes does happen. If you received one, you can follow any of its instructions or respond back to that email directly.
If you haven’t received an email, feel free to reach out to us via live chat or email here where a Support advisor would be happy to look into your account and see what’s going on.
If there is anything else I can help you with, please let me know.
The only email I’m seeing is renewal failed. Where can I contact live chat at?