Stores and admin pages returned the error “There’s a problem loading this page” across multiple browsers. Community members pointed to Shopify and Cloudflare status pages, suggesting a platform-side incident. The original reporter later confirmed access was restored.
A Shopify staff member confirmed an issue that blocked web traffic to Shopify servers (affecting admin access and some support) and stated it was resolved. They recommended monitoring the Shopify Store Status page for updates.
Subsequently, another merchant experienced the same error while status pages showed no outage. Support requested context and troubleshooting steps: note recent changes, test in an incognito window, clear cookies/cache, try another browser, and share the store URL. That merchant resolved the issue after working with developer support.
Most recent update: a new user cannot complete payment for their website due to the same error and shared a screenshot (image is central to their report). No resolution is posted yet.
Current status:
Platform-wide incident: resolved by Shopify developers.
Individual follow-up case: resolved via developer support.
Latest payment-related case: open, pending further troubleshooting/support.
Hi there! I have an issue since this morning, I can not open my shopify online store, becaue "
There’s a problem loading this page.There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page(opens a new window)
for updates and try again later." Please let me know what should I do in order to solve the issue. (I tried to reload the page in Firefox, Edge, Chrome etc, but It donesn’t work)
We’re happy to hear you were able to regain access to your Shopify admin and no longer see an error message.
As @Ecommpremium and @MarinaPetrovic have mentioned, Shopify experienced an issue preventing web traffic to our servers. This affected accessing admins and some areas of contacting support. Our developers have since resolved the issue and you should be able to regain access to your Shopify admin.
If you’d like to monitor the admin, dashboards, POS & checkout or see the detailed performance of your store, keep an eye out on our Shopify Store Status page.
Let us know if you have any additional questions or concerns. We’re here to help!
I understand you’re experiencing the same issue as above where there’s a technical error message displayed when loading your store. Currently, we are not experiencing any outages or downtime as per the information shared on our Shopify Store Status page.
To gather a bit more context, could you provide the following:
Have you made any recent changes to your online store/admin?
