Hi - Urgent!
My store has been put offline by Shopify because some third party Chinese company has made a complaint that we had listed their products on our website without their consent. Firstly, we had not put it up without the consent, one of the representative from the company, called Ali, was providing the information and we had purchased items and they has delivered it for us too, to our customer. Nevertheless, we are still not interested in selling their products on our website and have deleted their products but our site is still offline! 
We have sent 3-4 mails to Shopify but have received no response. This is really upsetting and it affects our business greatly.
For a company that has no management levels and communication in place, how can Shopify put their old customers offline with just one complaint without verifying it with us?
I would expect Shopify to be more dependable and considerate towards their long old customers and not take such steps without at least checking our responses.
Pls could you put the site online. My ticket number is e3a9e0cd-247b-4139-9ea3-758c584bef14
and
29025019.
Thank you,
Hi, @Raina_Lalchand
Thanks for the context and bringing this to our attention.
I understand not having access to your store at this time is not ideal. You mentioned that you’ve sent various emails to our Support team and are still awaiting a response.
Since we do not have access to account specific information via our Community Forums, you’ll need to refer back to your ticket number that you’ve provided here. If you have any questions regarding your store or account, please reply directly to the ticket number. The team handling this request will be in the best position possible to assist you further.
Please be sure to check the inbox, spam, junk folder etc for any emails from our Support team. Ensure you’re checking the account owner email using the ticket number you’ve provided.
Hi Victoria,
This is really upsetting, its been so many days and no reply. I have no emails revert in inbox or spam. My emails were sent to legal@shopify team as support agents replied that it was not upto them to handle this issue. But how many days has it been? Infact the reason provided as per the email was some brand products which were on our website but we had put this offline much before they had put our site offline. And in the first place, those products were sent by one of the employees of the company itself. Nevertheless, we put it offline immediately on 15th Feb but STILL SHOPIFY PUT OUR SITE OFFLINE. I am working on Shopify since 5 years and this is shocking for me that this is how the customers are treated