My shop is randomly unavailable. Can someone help me fix this issue.
Hi, @ScrunchiesRobyn!
I want to gather additional context so we can better understand the situation.
Are you receiving this error message when accessing both your Shopify admin and website?
This may be a local issue so I’ll have you complete a list of local troubleshooting steps below -
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser, as well as incognito or private windows to rule out any browser issues.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones.)
- Try another device, like another computer or mobile phone.
- Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
- Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.
Once you’ve completed the above and find the issue is still persisting, this situation may require our Support Advisors to take a look into your store internally. If this is the case, please reach out through our Support System and one of our lovely advisors will be able to look internally at the issue!