My store is temporarily unavailable and I don’t understand why. Since my first store was unavailable I created a new store. After i did a good amount of work, it made my second store unavailable again. I tried contacting support but had no response. I tried to call the shopify number, but the number says they have moved all their support to online. Its very frustrating to put all this work just to be unavailable. my ticket numbers are
Hi, @Comfycats .
That definitely sounds like a frustrating situation!
Unfortunately, our Community Forums team members are not able to access tickets or specific accounts. Therefore, I removed your ticket numbers from your original message to ensure the safety of your account.
Please note, we do still have phone support, however we now operate on a call-back basis. Additionally, we also have live chat which you can access. Due to your situation you will need to speak with our live advisors via our support center.
Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’ If you are not able to login, simply select ‘Continue without logging in’ and you will be able to access our live chat team.
Best of luck!