Why is my online store showing as currently unavailable?

Shopify Discussion
1

my store is currently saying - we will back store currently unavailable after adding a payment method here is my ticket number 31625674

2

Hello there,

Apologies for this experience, This can happen for a number of reasons, Shopify banking partners will often audit stores for a variety of reasons such as requesting photo ID and/or other supporting documentation from the account owner directly, to verify their identity and confirm their business details for underwriting purposes.

You are on the right track creating a request with the Shopify support team as they are the best to help resolve this for you. Please note that you will definitely get a response form the support team, please bear with us.

Best Regards,

Marie-Claire

Return Prime

3

ok. but i wanted to add how can i access the support center live chat? all
i see is email us and shopify community

4

Hello there, This link takes you to the live chat and you can connect with The Shopify team.

Best regards,

Marie-Claire

Return Prime

5

Hi, @zepaxo .

Thank you for reaching out, and thank you for providing that information.

Did you receive any emails from our team? Your store should be accessible to you now. Please let me know if you are still having issues accessing it. I would love to learn more about your business. What type of products do you sell?

Talk soon,