I logged into my store and it says inactive . Can you please inform on why it says this ? I have a business and this is affecting it majorly . I’m very disappointed with Shopify because this is going the second time I’ve had problems with this site .
Hi there, @Mckenziethomas !
Definitely a great place to inquire with such issues. I am motivated to help you out during this time as I definitely recognize how not ideal this situation is.
Definitely a great place to inquire about such problems you are facing.
When it comes to log in issues and sites being inactive, we always ask that you do the following:
- always check your email for any direct correspondence from any of our teams that may explain as to why the account is inactive and further steps to resolve it.
- check if you’re using the correct login credentials for the correct store: feel free to use this link to do so.
- what prompts are you seeing when logging in your store? Any possible unpaid bills that may have caused this pause?
- if you are still unsure as to why after all the steps above, we recommend you reach out to our live support team as they can look at the back end of your account and dig further as to why it is currently inactive.
Definitely let us know how this works out for you!