when my site loads it just says the store is unavailable, and I can’t get into the customize portion of the store either. The instructions that it sends me too don’t make sense to me either, they aren’t very clear!
Topic summary
A user’s Shopify store displays an “unavailable” error message to visitors. The store owner also cannot access the theme customization interface—clicking “Customize” triggers the same unavailability error.
Key Details:
- The admin panel itself remains accessible
- The issue specifically occurs when attempting to enter the Theme Editor
- Official troubleshooting instructions provided by Shopify were unclear to the user
Current Status:
- A support representative has acknowledged the issue and is gathering more information
- They’re asking whether the user can select other options after clicking customize (e.g., checkout settings)
- The problem remains unresolved and under investigation
Screenshots were provided showing the error state in both the storefront and admin interface.
Hey @muffinwaffle !
Thanks for reaching out about this issue, and I would be more than happy to help.
As I understand it, you can access your admin and shop but as soon as you head to your Theme Editor and click customize this issue appears, is that right?
Are you able to select anything else after you click customize, for example, checkout?
Aside from your issue above? How has Cyber week been going for you? Looking forward to your response!