Why when I do a search for my store that was there a week ago now showing in a Google search ‘web page not available’?
Billing shows payments for the site are fine.
cheers
Hi there @Barksforlife !
Thanks for reaching out here in the Shopify Community to share your concern.
I took a look at the domain you linked here and can confirm that I was not able to view your store there, due to a ‘This site can’t be reached’ error.
I took a look at the DNS records for this domain using a free online tool but was not able to find results for the A or CNAME records we’d usually see for domains pointing towards Shopify stores.
Could you confirm where this domain was purchased (from Shopify directly or from a third party) and if you’ve made any changes to the DNS records since connecting this domain?
Let me know as much as you can about this domain so we can work on this together!
Hi.
Thank you for your reply.
I bought everything through Shopify. I am not tech savvy and would not know how to change anything myself.
It was working and all I have done is add more products about two weeks ago.
Cheers
Hi again @Barksforlife !
Thanks for getting back to me here and for sharing that info with me.
As you stated that you purchased this domain from Shopify, and you have not made any changes to this domain yourself, I would next ask you to reach out for account support via our Help Centre here.
There we’ll be able to verify your identity and access and discuss your account with you securely.
That will allow us to access your admin and view some more info on the status of this domain internally.
I look forward to getting this investigated and resolved for you there!
Hard to get help if the help center is down.
Hi again @Barksforlife !
Apologies for my delay in getting back to you here, as I was away from work for a few days.
If you’re still having any sort of issue with using the Help Centre to access support, please let me know what seems to be the matter there, so I can ensure you’re able to get help with this.
There we’ll be able to see the status of this domain in your account settings, which will give us more info to work with.
Would you have gotten an email asking you to verify your domain at any point?
Hello.
I have not had any emails in relation to the website-spam emails that were not verifiable.
I have cancelled my account as there did not seem any reasonable explanation for my issue.
I did not use anything that was not Shopify branded and bills were paid. Seemed that it was getting to be too much work for Shopify to figure out the issue.
I will set up a new website elsewhere.
Thank you for your time.
Cheers
Vicki