I froze my store because I left on vacation, I’m trying to reopen it and already chose the same plan I had but for some reason when I go look at my online store it still shows like it’s closed down. Why?
Consider sending an email to Shopify’s Merchant support and they’ll look into the account.
https://help.shopify.com/en/questions#/contact/
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Hi @Amadrigal ,
Sorry to hear you can’t access your account, it does seem a little odd for sure if you haven’t tried to log in. Perhaps you were on the trial and didn’t choose a plan? If not, this could be happening for a multitude of reasons. Without having your store details and taking a deeper look, it’s hard to know what’s going on. Because we can’t look into account specific issues via the Community for verification and security reasons, your best next step is to contact an advisor on our support team directly.
You can do this by clicking here, logging in and following the steps to speak to someone on our team via livechat or to get a callback in real time. By logging in via the link, it will save you time and be much more efficient and would be recommended.
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