Why is my online store still down after two weeks?

My website has been down for 2 weeks now, I don’t have issue with the payment, and EVERYTIME I reach out to the support they say we Escalated your case and we are waiting on Accounts Verification team, it has been 2 weeks now…

and I did transfer my domain from Google to Shopify and now I lost my access on my email.

Does anyone know what is happening?

Yes I do, ?

Do you know why the my website is frozen?
and after I transfer the domain to Shopify how can I see it?