My store got inactive. I contacted customer support, and they forwarded it to the advance team and told me to wait. It has already been 24 hours, and I have not been contacted by anyone so far. When will they contact me and solve my problem? I have been missing out on sales a lot
Hey, @haseeb5 ! Welcome to Shopify Community!
I’m sorry to hear your store is inactive, but I’m glad to hear you’ve already reached out to our support team about it. Since you’ve created a support ticket and it’s been forwarded to an escalated team, please rest assured you’re in good hands. The step you’ve taken is the best course of action as our escalated team is in the best position to investigate this concern.
The standard response time is 1-3 business days, but there may be unforeseen delays, depending on the complexity of the concern. Nonetheless, our team will get in touch with you as soon as possible. Thanks for your patience as we take a look at your store!