My store is inactive since 24 hours ago. I have contact customer support but issue is still alive I haven’t receive any response form Shopify team.
Hi @waliazam ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with your shop, as I can completely understand the impact.
When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow our advisor team to investigate further as we wouldn’t have access to any account specific information through the Community.
As you have already been in touch, I’d allow for 3 business days to pass before following up. If after this time, you haven’t received an update, please feel free to follow up by heading over to our Contact Page. Our advisor team will be able to investigate further and ensure it gets resolved as quickly as possible.
To connect, you can:
- Head over to our Support Page.
- Log into your shop.
- Select the topic ‘Starting a store’.
- Scroll to the bottom of the page to view all available support options.
Please let me know if you have any other concerns.
I waited 5 days ago and still have not response from the team. The problem is still alive I can’t log in to my store.