I have an issue, my store is unavailable after when i add a staf member.
I received an email from shopify "
We are writing to let you know that we have disabled access to your admin (KBS store) as we have not received a copy of asad khan’s ID.
To continue using Shopify, please upload the following documents using our Secure.
And i remove that staf member when i see but after that my account is unavailable.
how can i fix it please help me.
Thanks.
Hi. @Kbsstore . Sorry to hear your store is unavailable at this time. I can understand your frustration and the urgency to get it fixed. I’m here to help!
We’ll need to access your account in order to determine why this has happened, and to see if we’re able to resolve the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
Since this is the next step, I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!