All of a sudden my store is unavailable to be viewed by the public, and this was forced and not a choice. I was given somewhat of a hint in a checklist as far as what I am missing or what I need to fix, but the list is quite long is far as what we need to do in order to go live for sales. Therefore, it’s difficult to find which area I infringed upon. I do think it is a result of a product that I posted yesterday. I have since taken that product down and will not post it again. I have contacted Shopify via email hoping that they can review the account and get me back to selling as soon as possible. Help! What do I do to get back to selling?
Hi,** @Thepurplelogo **.
I can empathise with your situation and understand that having an inaccessible store is far from ideal.
Did you perhaps receive any emails sent through to your store’s Account Owner’s mailbox in regards to your store? If so, the best course of action here is to reply to that email. Your reply will be sent straight through to our internal Support Team, and we’d then be able to continue assisting you via email.
If you didn’t receive any emails from our team, what you’ll need to do is open up a ticket with our internal Support Team via our Help Centre here, so that we can take a look into your account from our end. It sounds like you’ve done this step already however, so from here you can wait for a reply from our team, who will continue helping you with your account query.