Hi,
I hope you are all well.
Shopify has frozen my store. There was no billing and outstanding g balance.No violation of selling products.
I want my store and customers’ data back.
What is the reason?
Hi @LYLEN
I am very well thanks, I hope you are too despite the issues you are experiencing with your store.
I understand you have recently noticed that your store is frozen, and are wondering why because you believe that you haven’t violated anything and you have no outstanding bills. That is certainly not ideal, and I can totally understand your urge to find out what has happened.
Here on the Shopify Community we actually do not have access to store information. This is because our replies here are public and available for everyone to see, so it would be a breach of merchant privacy & confidentiality to discuss account information here.
In order to get more information on what has happened, you will need to speak to our support team in a secure manner. Usually when there’s an issue with a store, we will send out more info in an email - can you double check your email inbox to see if you have received anything from one of our teams? If you did, then you can feel free to reply there as that will be your open ticket to discuss this particular issue.
If you haven’t yet heard from us, then please do reach out to us directly using this link here via a contact method of your choosing (live chat is usually the quickest). We can authenticate you that way and take a look at your account to see what might be happening. We treat issues like this seriously, and we understand that you want to get back to your store as soon as possible.