I had just finished linking my debit card to my Shopify store to purchase domain and my store suddenly went unavailable and inactive. Please Anyone can help me please I intend to start running my store today but everything seems messed up now. Please @Shopify_77 i really need response to this as this store have cost me more to build. Please help me
Hi, @Dannyrusty !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I understand how important it is to have your shop running. May I ask if you received an email from our team regarding your shop being unavailable?
If you haven’t received an update from our team, the next step would be to reach out to our live support team for more information as we can take a closer look into this for you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through our available contact channels. Please visit our Help Center and log in to your account to create a support request.
Kindly reply back to this thread with any questions or updates and we can continue our conversation further!
No I have not received any email from account team yet. I have chatted with the support team and they said my issue has been escalated to the account team to get in touch
Hi again, @Dannyrusty !
Thank you for following up.
I’m happy to hear that you were able to get in touch with our support team and confirmed that your ticket has been escalated. All that’s left to do now is to wait for our team to follow up via email. I know how important it is to have your account available once again and we truly appreciate your patience as we work through this.
Thanks again!
Thank you Mac, do you have an estimated wait time for account team ??
Hi again, @Dannyrusty !
We appreciate that you’re looking for a resolution as soon as possible, though we’re not able to guarantee a response time as it depends on the complexity of the concern. The accounts team understands the urgency of such tickets and will action them in priority.
Rest assured, your ticket is with the right team and you will receive a response via email as soon as the team has reviewed your request.