Why is my online store suddenly inactive?

Technical Q&A
1

On 3/27/2022 I went to connect the ZenDesk app to my Shopify store and when I did it asked me to add a payment method. I tried adding my debit card and when I did the screen didn’t automatically refresh within a reasonable amount of time so I manually refreshed the page and afterwards I got a message saying “ridesafestore.myshopify.com is currently unavailable.” When I log into Shopify it says my store is inactive and I get the message above after clicking on it. I didn’t deactivate my store so I’m not sure why it’s inactive.

I sent an email about this on a couple days ago but I haven’t heard back from anyone. Can someone let me know what’s going on?

2

Hi,

I cannot really say what went wrong. But if your goal is to activate it again, try doing the following:

Steps:1. Log in to your store as the store owner.

  1. From your Shopify admin, go to Settings > Plan.

  2. Click Pick a plan, and then click Choose plan for the plan that you want.

  3. Carefully review the plan details, and then click Start plan.

After you select a plan, you can start selling again.

3

As far as I can tell, I am logging in as the store owner as I didn’t create any staff or organization users. I’m still within the 14 day free trial and I’m logging in with the same email and password I used to create my Shopify account. When I log in, I can’t even get to the settings page where I can choose a plan as I get the error message in my op when I click on my store.

4

It looks like an account authentication problem. I suggest you contact shopify’s live chat or callback support to see if everything is alright with your account authentication.

5

I’ve already reached out to support via email on 3/27 but I haven’t heard back from anyone yet…