Why is my online store suddenly inactive?

Shopify Discussion
1

my stopify store inactive suddenly. no mail received. contact to shopify via chat so they give me only ticket id not given any detail.

ticket id : c718d46c-9f52-498f-aa3e-1856772cd713

can you brief me why my store inactive?

1 Like
2

Hello @MDProelectra ,

Greetings from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot! I am Gina, and I am here to help.

I’m sorry to hear that your Shopify store has become inactive. I can provide some general information that may help you understand why your store is inactive.

  1. Payment Issues
    One possible reason for your store becoming inactive is if there was a problem with the payment for your Shopify subscription or any outstanding fees. Shopify requires active payment information to keep your store running.

  2. Violation of Shopify’s Terms of Service
    What kind of products are you selling? If your store violates Shopify’s terms of service or policies, it could result in the deactivation of your store. This could be due to issues such as selling prohibited products, engaging in fraudulent activities, or violating intellectual property rights.

Since you have already contacted Shopify’s support and received a ticket ID, it’s best to follow up with them directly to get detailed information about why your store became inactive. They will be able to provide specific insights and guide you on how to resolve the issue.

Let me know if you have any further questions.

Gina

3

i didn’t got any mail from your team. i contacted your chat support then they was told me ticket id. so i had no idea about why my store inactive?

4

Hi, @MDProelectra .

Have you since heard back from our team at all in regards to this matter?

Judging by the ticket ID you shared, it looks like this situation is being handled by our Trust and Safety team. We can’t check your open support ticket with the Trust and Safety team via the Community Forums here though, due to privacy and security reasons.

If you’ve received and replied to the email from our Trust and Safety team, you can rest assured that the ticket is assigned to and being handled by the most appropriate team member.

I understand the urgency of this situation, so I’d like to emphasise that only our Trust and Safety team are equipped to handle queries of this kind. As they currently only operate via email, the best way to reach the team member working on your case is by responding to the email from our Trust and Safety team.