Why is my online store suddenly inactive?

Shopify Discussion
1

Hi,

My store suddenly gets inactive and it shows me that:

There’s a problem loading this page

Your account xxxx@xxxx.com doesn’t have permission to view this page. Try using a different account or going back to the Stores List page.
.

lQLPKISmBXZUwBnNATjNA66wAOjHFIcsk5UF5YQ4ikJCAA_942_312.png
lQLPKISmBXZUwBnNATjNA66wAOjHFIcsk5UF5YQ4ikJCAA_942_312.png942×312 13.9 KB

lQLPJwq1EMJ68BnNAx_NAf6w8ecevcqD9fQF5YQ4ikJCAQ_510_799.png
lQLPJwq1EMJ68BnNAx_NAf6w8ecevcqD9fQF5YQ4ikJCAQ_510_799.png510×799 82.8 KB

This happened after my credit card was charged and I received the confirmation email. This happened 5 DAYS AGO, and I keep asking for help through chat and email every day!!! All they asked me to do was to wait for the email, but I did check the email inbox and spam/trash, and I GOT NOTHING. I also used their system stats check, and and I passed all the potential risks.

6DACB7F4-F5D6-4e2f-846D-22307A9EA10E.png
6DACB7F4-F5D6-4e2f-846D-22307A9EA10E.png1118×737 34.1 KB

So has anyone face this kind of problem before? Please Please help me.

2

Hi, got the same problem and already tried to get in touch with Shopify team but there’s no update and it’s been 2 days already ;(

3

:sob:

4

I have exactly the same problem. Terrible

5

Have you got any update from Shopify team regarding this? Phew

6

Hi have you solved this problem?

7

I am having same issue right now, seeing that this is a frequent issue is frustrating because after all the effort and hype , the trust and safety teams haven’t resolved my issue

8

tell them you don’t want to use shopify anymore

9

Hey,

Did it all work out for you?

10

Yes. I think I was an issue with payment method