My name is Daniel and I found out that my store is suddenly locked, does nothing and allows me to get to my store, I would appreciate urgent help!
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Hello @Playtime-Now
Glad to help you today.
I try opening your store and I still access to it:
Let me know if I miss anything.
Thank you and hope to hear from you.
Best regards,
GemPages Support Team
1 Like
Hi, @Playtime-Now .
Welcome to the Shopify Community!
As @GemPages has mentioned, I’m also able to access your storefront with no issues. I was able to launch it on Google Chrome and Safari browser. Could you share what device and browser you’re using? Does this issue also affect when you try to log into your store or just the storefront? Could you share a screenshot of what you see for better visibility?
I’ll share a screenshot below of what I see on my end.
In the meantime, I would recommend launching your store in an incognito or private window, clearing your cookies and cache or using a different device/browser.
Lastly, I wanted to share our adding a favicon resource as I noticed you haven’t had a chance yet to choose one for your store.
Victoria! Thanks for getting back to me so quickly!
I managed to talk to Shopify’s support staff and discovered the solution.
Anyway, many thanks to the solvers and to you, Victoria! You are just
precious people!
No problem, @Playtime-Now .
Glad to hear the issue has been resolved and you’re able to have access to your store again. If you have any questions that come to mind, feel free to share them here.