Dear Shopify,
My Shopify store is suddenly unavailable after I purchased the Basic package, I plan to launch my store this month. It is very very important for me, there are lots of tasks in schedule.
I customized the theme, added domain, added products, i did everything then i select a basic plan added credit card and then whe i click the start plan. My store went to unavailable.
But now I can’t login! Please help me. My ticket is 29025059
Thanks a lot
Hi @VolkanG
Usually when a store shows as unavailable then your best bet would be to reach out to Shopify Support for assistance via live chat or email
If you find this answer helpful, please mark it as a SOLUTION.
Hope you can sort out this problem soon.
Hi there @VolkanG !
Thanks for letting us know about the status of your store here in the Shopify Community.
In situations like this, for account-related support, you’d just need to reach out via our Help Centre here.
It sounds as though you have already done so, as you shared a support ticket number in your post.
That is the best thing you can do in this case, as we’ll be able to access and discuss your account with you securely from there.
Just sit tight and wait for an update via your support contact ticket so you can take it from there.