Dear Shopify,
My Shopify store is suddenly unavailable after I purchased the Basic package, I plan to launch my store this month. It is very very urgent for me, there are lots of tasks in schedule.
I customised the theme, added products, everything Looks perfect. But now I can’t login! Please help me.
Thank a lot
Hi @zodiacxxbb
With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.
You could refer to this link, log in to your store account then type in a topic in the search bar, for example, "inactive store " and select Search. On the following page, scroll down to Get Support and click Continue and you’ll be presented with options to contact their Support via chat, email, or schedule a call-back.
If you find this answer is helpful, please mark it as a solution.
All the best.
Hi there @zodiacxxbb
Thank you for posting your question. I completely understand why you would want this resolved as soon as possible. What is currently happening when you try to log in to your account? Is it saying “unavailable” or is there another error message appearing?
In this case I would also recommend you reach out to our live support through this page here to have a Support Advisor take a look at this with you in more detail. They will be able to review your account and let you know the next steps to resolve this.
That being said, there are some local troubleshooting steps you can try on your end as well:
Please let me know if you have any other questions!