store went down when i was purchasing plans. just added payment method and suddenly went down.
says this
sent tickets already , but no help i got. its very urgent. because i’m running out of time
Hi @OrgalTan ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with your shop, to get this resolved.
With this kind of issue, it’s recommended to Contact Support directly to be in touch with our advisor team. This will allow us to investigate further and provide the best steps to help getting the issue resolved as quickly as possible.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.
Please visit our Contact Page and log in to your account to create a support request.
As this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.