Dear Shopify,
My Shopify store is suddenly unavailable after I purchased the Basic package, I plan to launch my store next week. It is very very urgent for us. But now I can’t even login! Please help us. My ticket is 31573525
Kind Regards
Have you contacted to shopify support team?
Hello, I’ve sent them an email about the problem yesterday. But there was no answer. That’s why I wrote here.
@oscprofessional I’ve already sent them e-mail via link that you sent. But there was no answer yet.
Hi @MosOnline
Thank you for reaching out about this issue and for sharing your ticket number. Our community support team is unable to pull up ticket details as we are unable to authenticate your merchant account through this forum.
I know that it is very important to hear back from our support team in a timely manner about this. The email ticket you created is the best path to connect with our team who will be reviewing your store account. Due to the sensitive nature of these situations the team handling these reviews can only communicate through email.
Please rest assured that if you have been in contact with our team already that someone will be following up with you soon regarding your store account.
Hello, after I contacted to Shopify support, they reopened store again.