I have been using by store for a while now, suddenly I was sent an email that am using unlicensed theme. I then realized that the store is no longer visible to my customers. It says the store is not AVAILABLE. WHAT CAN I DO 
PLS HELP AM LOOSING MONEY Semolte.com
Topic summary
A store owner received an email notification about using an unlicensed theme, causing their online store to become unavailable to customers. This violates Shopify’s terms of service and resulted in immediate suspension.
Resolution steps provided:
- Log into Shopify admin and navigate to Online Store > Themes
- Delete the unlicensed theme from the account
- Install a licensed theme from Shopify Theme Store or use a free Shopify theme
- Contact Shopify support if the store remains unavailable after these steps
Important notes:
- The store may take some time to become accessible again after removing the unlicensed theme
- Always use properly licensed themes from reputable sources to prevent future disruptions
The discussion remains open as the original poster has not confirmed whether the issue was resolved.
Hi @Mustyboom
Your online store has become unavailable because it’s using an unlicensed theme, which violates Shopify’s terms of service. To resolve this issue:
- Remove the Unlicensed Theme: Log in to your Shopify admin panel, navigate to Online Store > Themes, and delete the unlicensed theme from your account. Shopify Help Center
- Select a Licensed Theme: Choose and install a licensed theme from the Shopify Theme Store or opt for one of Shopify’s free themes.
- Contact Shopify Support: If your store remains unavailable after these steps, reach out to Shopify’s live support team for assistance. Shopify Community
Please note that it may take some time for your store to become accessible again after removing the unlicensed theme. To prevent future disruptions, always use properly licensed themes from reputable sources.
If you have other questions, I will also answer them.
Best regards,
Daisy