My store " The Pissed Off Patriots" was working fine until yesterday. I was notified by a potential customer that they could not find my website all of a sudden. I went into my account and I was met with this message:
Check if there is a typo in thepissedoffpatriots.com.
DNS_PROBE_FINISHED_NXDOMAIN
How do I fix this ASAP!
Hi there @Coppermay76 !
Thanks for reaching out here in the Shopify Community here to share your concern.
I took a look at the website you linked here, and I can confirm I encountered the same error there as you had outlined.
Could you let me know from where this domain was purchased so we can check this out further with you?
I had a look at the DNS records for this domain using a free online tool and it returned no results for either an A or CNAME record.
Would you have edited or updated these records with your domain registrar recently?
If you need to, you can learn how to update these records to point your domain at Shopify here on our help site.
Do let me know as much as you can about the situation, specifically who this domain was purchased from, so we can work this out together!
Hello Don, I purchased my domain through Shopify.
I also had not updated or changed anything. I am noticing that the live button in my back store is off but I don’t see where to turn it back on. LOL I am very new at this website setup stuff. I had not been online for a few days and then all of a sudden my site disappears.
Name Points to www
I am also wondering where I can get tech support other than in this discussion forum? It is taking me hours just to be speaking with you… meanwhile, my website is down!
Hi again, @Coppermay76 !
Thanks for getting back to me here and for confirming that other information.
In cases where you need time-sensitive or account-related support, you can reach out via the support options available here on our Help Centre.
Just enter the topic you need help with there and follow the on-screen prompts to see your options for contacting us for account support.
There we’ll be able to verify your identity and access and discuss your account with you securely.
All the best!