I started with 14 days trial, yesterday I contact your site about the issue that I could not blind my credit card for the monthly bill. Followed the steps to clear cookies.
I’ve succeeded in blinding the credit card.
Then I changed the address, then it turned to the unavailable display.
Contacted with email, and got a response that may get the answers in 3-5 business days.
This is very important for us cause we’ve put the effort into decorating the store, and we are expanding stores in Europe and North America, that the time is really rushed for us. I haven’t got a response even though I send 3 emails.
Thanks for reaching out and sharing the context around your issue. I’m sorry to hear that after successfully adding your payment method to your store and changing the address, it displays as unavailable.
You mentioned that you contacted our support and are awaiting a response between 3-5 business days. I truly understand the importance of having this issue resolved so you can regain access to your store.
Since a support ticket has been created, replying directly to the ticket and awaiting a response from our support team is best. Our support team is likely reviewing your ticket carefully in order to provide you with feedback regarding your store. Please allow the full 3-5 business days as stated so our team can complete their review.
Within our Shopify Community forums, we’re unable to provide account-specific information or authenticate accounts. Keeping in contact with the ticket you provided will be the next best course of action. I recommend keeping an eye out on your inbox, spam and junk folder for any correspondence from our team.
If you have any non-account-specific questions please feel free to thread them here. I’ll be able to take a closer look and provide you with the applicable resources.