Hi @lisa68 ,
If your store is offline, you can still contact our support team by heading to the Shopify Help Center and selecting “I don’t have an account”. This will allow you to access support without logging in.
Topic summary
Multiple users report their Shopify stores are suddenly inaccessible and displaying error messages.
Current Status:
- Affected stores show unavailability errors
- At least two users experiencing the same issue simultaneously
- Support channels reportedly unavailable or unresponsive for some users
Recommended Actions:
- Check the store owner’s email inbox for notifications explaining the outage
- Contact Shopify support directly via the provided link (bit.ly/3cJkx8V)
- Users without account access can reach support through the Help Center by selecting “I don’t have an account”
Resolution Status: Ongoing issue with no clear resolution provided yet. Users are being directed to support channels for individual case review.