Why is my order confirmation page not loading after checkout?

Technical Q&A
1

Hi All,

My ecommerce website address is shop.aswini.com

The issue is that the order confirmation page is not loading after checkout by COD or Credit Cards

The issue is as below

Please help

Thanks

Thank you Bharath! - Aswini - Checkout 2021-12-11 00-16-11.jpg
Thank you Bharath! - Aswini - Checkout 2021-12-11 00-16-11.jpg2358×1188 79.1 KB

2

Hey @footfallexperts .

Thanks for reaching out.

I appreciate the screenshot that you have shared with us as that is very helpful. I would suggest attempting to clear the cache on your browser and attempt the checkout process once again. If the error persists, you can then try to use a separate browser - as for example, if you are using Safari, try this action on Google Chrome.

Since I am unable to authenticate you over our public forums, I cannot see the specifics of the store in question. If that does not work for you, you will need to reach out to our support by logging into your store using our Contact Us page. This will allow us to securely verify you as the store owner before discussing the issue with the order confirmation page within the checkout.

Let me know if that does the trick.

3

Hi

I have the same issue, did you by any chance get yours resolved? Any tips maybe as to how I can fix this issue?