Topic summary
A Shopify store owner is experiencing an editor compatibility error that prevents their page from loading. The error message appears reversed/mirrored and indicates the page failed to load due to either an unsupported URL or a redirect issue.
Key developments:
- The problem has persisted for an extended period
- Screenshots show the reversed error text in the Shopify editor
- A respondent suggests this is typically a theme file issue rather than a domain problem, recommending verification that the template exists in the code files
- The store owner contacted Out of the Sandbox (their theme provider), who reported being unable to register the theme because the store appears to be down
- Out of the Sandbox indicated this seems to be a Shopify platform issue and recommended contacting Shopify support directly
Current status:
- The issue remains unresolved
- The store owner has made various attempts to fix it without visible results
- Next suggested step is to contact Shopify support to investigate why the store is inaccessible
