Why is my paid website not working?

Hi I’m just wondering I paid for my shopify bill yesterday and tried going onto my website but it’s down? Please help!

@Russytiwiarts

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community! :blush:
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

petspalacesnew.myshopify.com , factorysprice.com

@bhargav001 thanks but doesn’t’ work both are url

Hello @Russytiwiarts

That is certainly not ideal to have your store go down after just paying for your Shopify bill.

Are you able to login to your store admin at all? Perhaps there are some error messages or warnings there that could explain what is happening?

Also, you may have received an email from us containing more information - I would recommend checking your inbox, and also making sure it didn’t end up in the spam or junk folder. Replying to this email will be the most efficient way to resolve this issue on your store.

If you cannot login to your admin, and you have not received any email correspondence from us, then I would suggest reaching out to our support team using this link here. We can authenticate you that way and take a closer look at your account. Here on the Community Forums we have no account access.