I’ve received a notification in my admin console that my payment account is currently on hold. The message advises me to contact support for further guidance. However, upon clicking the provided link, I’m directed to the Shopify Help Center (https://help.shopify.com), where I’m unable to find specific instructions regarding the issue or the reason for the payment hold. Upon checking my website, I’ve noticed that only PayPal payments are currently available as an option. Could someone assist me with resolving this matter and provide clarity on why I can’t process payments as usual? Your help would be greatly appreciated.
Topic summary
Payment processing via Shopify Payments is on hold; only PayPal is currently available at checkout. The merchant couldn’t find specific guidance or reasons in the generic Help Center link.
- Context: Support explains the hold is part of a standard review of the payment account. These reviews may require missing information or corrections to be provided.
- Clarification: “Standard review” is a routine compliance/verification check for Shopify Payments (Shopify’s integrated payment gateway) and can temporarily pause card processing.
- Action required: Contact Shopify support directly through the provided link (https://bit.ly/40jFj4k) so the team can examine the account, identify what’s missing, and advise on steps to lift the hold.
- Interim: Continue accepting PayPal while the review is being resolved.
- Status: Unresolved/ongoing; resolution depends on completing any requested verification or updates after contacting support.
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Hello, @HyClaudio !
This can happen as it is part of a completely standard review, and if we find that something is missing we may need you to reach out to provide it for us/let us know if we need to make a correction somewhere.
You can go ahead and reach out to us via this link here and our team can take a look into this for you.