Why is my payment account on hold?

Shopify Discussion
1

Hello Friends! My payment account is on hold and I have not re any email about what is that. Can someone please help me. Thanks

2

New York

3

I am trying to use jp morgan chase. it says its connected but I try to make a purchase on my website just to see if its working. the page goes black on and says Missing or Invalid UID

4

i am copy pasting below what it says

You have been redirected to Shopify Checkout, powered by JPMorgan Chase, to complete your transaction. JPMorgan Chase uses industry-standard encryption to protect your payment credentials.

5

Hi, @amreenkamal .

Thanks for posting your question to the Shopify Community.

To confirm, have you recently received any emails from our team or are seeing a banner displayed in your Shopify admin?

Additionally, are you able to share a screenshot of the issue and a link to your website?

If you’re trying to add JP Morgan Chase as your billing payment method, you’ll want to ensure it meets the following criteria:

  • a valid credit card from Mastercard, Visa, or American Express
  • a debit card that is co‑branded with Mastercard, Visa, or American Express
  • Shopify Balance in some regions
  • PayPal in some regions

If you’re trying to add JP Morgan Chase as a payment gateway option on your store, this will need to be done through **2Checkout **or Chase Paymentech (Orbital) payment gateway.

Let us know if you have any questions or concerns.

6

This is very confusing I get the same message and I can not fix it

7

Hi, @alephmeme .

Welcome to the Shopify Community, and thanks for joining the thread.

I understand that your Shopify Payments account may be on hold.

To clarify, merchant’s who use the Shopify platform undergo this routine review for their Shopify Payments/Payouts. You’re still able to resume business and this hold does not prevent your customers from accessing the checkout and purchasing products. You can find more information in our Shopify Payments FAQ.

To gather further insight, could you advise if there is a banner message within your Shopify admin indicating this? Additionally, have you received any email correspondence from our team regarding the hold?

If you’re able to share a screenshot or additional context, this can help our team further investigate.

Looking forward to your reply!

8

Hi, we are currently having same problem, have you able to resolve this?

9

Hi there, @impacto . Thanks for taking the time to follow up on this thread, and letting us know about your payout hold.

In order for your Team to assist you with your hold, we’ll need you to connect with us! Please use this link to access out Help Center. From there, let out AI Assistant about your hold. It will then connect you with one of our Advisors who will be able to direct you on what next steps to take to get the hold resolved.