A merchant’s Shopify Payments payouts are on hold due to a “standard review” with no communication from Shopify after 7-8 days. The merchant has already fulfilled customer orders and needs funds to restock inventory.
Official Response:
Shopify staff confirmed this is a typical security review process
Recommended contacting support directly through the Help Center chat, as the Community forum cannot access account details
Reported Issues:
Original poster experienced long wait times in live chat with no response
Multiple users report similar holds ranging from weeks to months
One merchant reports a hold since May 19, 2024 (over 5 weeks), with support repeatedly “escalating” without resolution
Another user claims over $40k held for months with only escalation responses
Status: Unresolved. Multiple merchants are experiencing extended payment holds with limited support responsiveness, seeking updates on resolution timelines and required documentation.
Summarized with AI on November 1.
AI used: claude-sonnet-4-5-20250929.
Your payouts from Shopify Payments are on hold while we review your account
This is a standard review, and this hold does not prevent your customers from checking out.
its been 7 to 8 days i haven’t gotten an email. Does this review have a set time of length, do you need any documentation. What course of action am i supposed to take, i sold and given the customer the items? At the moment i need to recoup and purchase more merchandise. Did you call the customer bank or the customer to confirm?
Thank you for reaching out to the Community. I’m happy to provide some assistance with your payouts, to ensure this gets resolved. To confirm I’m fully understanding, are being asked to provide documents from within your Shopify admin?
If not, this is likely a standard review as you’ve mentioned. It’s a typical process of using Shopify Payments that many merchants like yourself undergo, to help ensure the safety of both you and the platform.
As it has been over a week since your payouts were placed on hold however, please feel free to connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any account details through the Community. They will be able to ensure the appropriate steps have been taken to ensure the review is completed as quickly as possible.
Mines been on hold since May 19, 2024 and it’s June 25th. Getting ahold of support is no help. I’ve contacted them 4x and EVERY time I get told my accounts under normal review and they will escalate my case… been happening for over 2 weeks!!! Not very impressed