Why is my payment gateway not showing up on my UK site?

Payments + Shipping & Fulfilment

Topic summary

A UK-based Shopify store owner cannot access Shopify Payments as a payment gateway option.

A Shopify representative identified the issue: the store sells products classified as ‘pseudo pharmaceuticals’ under Shopify Payments’ prohibited products list. This category restriction prevents the store from using Shopify Payments in the UK.

Suggested solutions:

  • Contact Shopify Payments support team for a manual review if the classification seems incorrect
  • Select an alternative payment gateway from Shopify’s approved providers
  • Consider third-party options like WallidPay, which offers UK-compliant bank-to-bank payments with lower fees

The discussion remains open, pending the store owner’s decision on which alternative payment solution to pursue.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
4

Hi @alicehenshaw ,

Thanks for sharing that URL!

It looks like the store is selling products that are considered to be ‘Pseudo pharmaceuticals’ as mentioned here in our Shopify Payments Terms of Service. So this is likely why you’re not able to connect to Shopify Payments. You’re welcome to have the store reviewed by our Shopify Payments team though if you feel this is incorrect. To do so, please contact our support here for further assistance (Support > Contact Support in the main menu).

If there is anything else I can help you with, please let me know, I’m happy to help!

Many thanks,