Im having troubles with purchasing plans. ive created a new account too and it says that theres a 1$x3 months plan i placed the info and the payment doesnt proceed.
Hi, @Momonga
Thanks for reaching out. I hope your day is going well!
Can you elaborate on what you mean by the payment not proceeding? Is it a blank page? Or is there a specific error that’s displayed?
If there is no specific error and the page doesn’t load, it could be a localized issue. In this case, we recommend local troubleshooting.
- Clear the cache and cookies (in Chrome, use the “all time” time range).
- Ensure the browser’s cookie preferences are NOT set to “Block all cookies”
- Try on another web browser, AND try within the browser’s incognito mode.
- When using incognito, if you are still experiencing issues, disable any extensions or VPNs
- Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones.)Try another device, such as another computer or a cellphone.
- Try on the Shopify Mobile app.
- Try another internet connection
If you’re still running into issues, please elaborate on what happens when you attempt payment.