Hi There! I’ve set up my Shopify payment gateway and website. I made an order myself to check the payment processing and all. It’s been 6 days and I haven’t received my payment into my account. The status shows “Pending”. Looking forward to guidance. Thanks!

Hi, @Arbab_Momin . If you navigate to your Shopify admin and click Settings > Payments > View payouts, do you see a specific date next to your payout status? Some orders can be placed in a Pending state before the transaction is allocated to your next payout date and be delivered to you. Once a pa…

Thank you for the clarification. However, I can’t see the payment date in the screenshot below. [Arbab_Momin_0-1693392901945.png]

[Arbab_Momin_1-1693393450857.png] As you can see that its scheduled on every business day.

Thanks for the screenshots, @Arbab_Momin . Where is your store operating from? For context, the amount of time between the date that your customer’s payment is captured by the system, and the date that this same payment is sent to your nominated bank account will depend on the region that your stor…

@Arbab_Momin The minimum payout amount for Shopify Payments in the UK is 1 GBP, so technically the system should be able to process your payout. If the total amount is less than 1 GBP, typically a payout would stay in a pending state until more funds are available on your store, to meet the 1 GBP r…

@Kimi_2 Kindly share the link so I can generate the ticket or chat with live support. I need to set this up urgently, please. I’m sharing another screenshot here and you can see that there’s another payment which is also pending since Friday [Arbab_Momin_0-1693904099745.png]

@Arbab_Momin I shared a link to our Help Center in my first reply to you on this Forum thread, on the very last paragraph — have you not been able to access that link from your end? To contact support, you’ll need to create a support request from our Help Center. You can do this by asking the AI a…

@Kimi_2 I have already spoken to 4 of your representatives and the issue is that I have provided all the documents but still I havent received my payments. Its been 10 days. Please get in touch with your finance team and let me know what they want, whats the barrier. Please

@Arbab_Momin Please note that if this is the first time that you’d be receiving payouts on your Shopify Payments account, that new accounts have a longer waiting period for their first payout. This has been set by our banking partners and can typically be anywhere from 7 to 14 days. I’d like to re…

Why is my payment still pending after 6 days?

Payments + Shipping & Fulfilment

Arbab_Momin August 31, 2023, 3:46pm 6

@Kimi_2

The location is the UK. My pending Net Amount is 1.26 GBP

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Why is my payment still pending after 6 days?

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