UK merchant reports Shopify Payments payouts stuck in Pending for 6–10 days; screenshots show payouts scheduled “every business day” but no specific payout date displayed.
Support explains payouts can remain pending until assigned to a payout date, and regional pay periods apply even with a daily schedule. Banks may take 24–72 hours to post deposits after they’re sent.
Merchant is in the UK with £1.26 pending; support notes the UK minimum payout is £1.00, so threshold shouldn’t block payout. They ask to confirm the account is fully set up and not under review, and to check admin notifications for any document requests or holds.
Key context: first payouts for new Shopify Payments accounts can take 7–14 days due to banking partners. Community staff cannot access accounts; the merchant must continue via the Help Center/live chat to have support review the account and liaise with the Payments team.
Status: No forum resolution. Merchant initially opts to wait, later reports payments still pending since Sept 5. Next step is ongoing follow-up with live support for account-specific investigation.
I shared a link to our Help Center in my first reply to you on this Forum thread, on the very last paragraph — have you not been able to access that link from your end?
To contact support, you’ll need to create a support request from our Help Center. You can do this by asking the AI assistant in the Help Center to “contact support”, after which it’ll provide you with prompts that you’ll need to follow in order to be connected with a live support team member.