> So I have this message that won’t go away but when I click it is says payment pending, so I set up a PayPal account like it asked me to do but when I try to collect payment it does this
What am I doing wrong ? When I click enter credit card, it wants me to sell it to pay ? I did not receive any thing in any of my bank accounts so is payment pending waiting on me or something else ?
Hi, @BlinkBoutiqueCo !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
Firstly, congratulations on setting up your shop!. You can learn more about your orders payment status by viewing your Order Timeline. You will want to click on the desired order, scroll down to the orders detail page, and view the timeline. From here, you can confirm if a payment attempt was made or if the payment still needs to be captured.
I would like to gather some more information before troubleshooting this issue. How are you currently capturing payments? It’s possible that you are currently capturing payments after an order has been placed. You can check this by heading over to your Shopify Admin, click on Settings > Payments > Payment capture method. From there, you will see three options. I suggest clicking on Automatically at checkout so that the payment will be collected right when the order is placed.
If you are still having issues, please let me know some additional details and I can point you in the right direction.
Talk soon!
Thanks for getting back with me and I’m sorry I’m so late ,but when I looked at the first suggestion I believe I already had it set up that way
this ^^^ correct ? And when I looked at the other prompt it said this
so do I have to do anything or am I just waiting for it to be approved by PayPal ?
Hello, I am having the same issue.
Hi, @BlinkBoutiqueCo !
Thank you for following up with that information.
Yes, that is correct, your payment capture method is set to automatic so your payments should be captured when the order is placed. Based on your second screenshot, I can see that the customer paid with PayPal Express Checkout and that the payment status is pending. This generally means that the payment has started processing but has not been completed yet. So I suggest waiting till the payment has been received before you start fulfilling the order.
Keep in mind, that it’s also possible that the payment could not go through. If you have any specific questions, I suggest reaching out to PayPal directly to see if they can provide a status update.
Let me know how that goes!
Hi, @pearblossom !
Thank you for joining this thread!
I understand that you are experiencing a similar issue. Kindly review the troubleshooting steps and details that I shared in the previous responses and see if they assist you with your situation. If not, feel free to share some more information and I’d be happy to take a closer look.
You can also share a screenshot of your payment timeline page or any other relevant details. Please be mindful of your screenshot to ensure any sensitive store information is blurred or not visible.
I look forward to your reply!
Hi @Mac_2 ,
Do we need to do anything to capture the payment or do we just need to wait for it to process? How will we know that the payment has been processed?
Hi again, @pearblossom !
Thank you for following up.
Great question. If your customer paid with PayPal Express Checkout and that the payment status is pending, then you will need to wait until the order is fully processed. This will be noted by the Authorized status on the payment. You can also review this on the orders timeline for a full picture of what has been done with the order. In terms of order fulfillment, I suggest waiting till the payment has been received before you start fulfilling the order.
Let me know if you have any further questions!
@Mac_2 ,
Thank you so much for your answer! It was very helpful. We started fulfilling the order, unfortunately. On the payment section of the order description, it says “$0.00 paid by customer,” what does that mean?
Hi again, @pearblossom !
My pleasure!
It’s always a good idea to wait until the order has been fully paid for before fulfilling it. This will ensure that you received the funds before sending out an order. Since the current payment status is set to “$0.00 paid by the customer”, that means that your customer has not yet paid for the item. You may need to send out an additional invoice if that’s the case, or wait until the payment is authorized.
Let me know how that goes!
Thank you so much! I have resent the invoice and sent an email reminder. I will keep that in mind for the future.
Hey,** @pearblossom **!
I’m glad to hear that you were able to resend the invoice, and I hope you receive your payment soon so that you can begin fulfilling the order.
To add some additional value, I wanted to suggest enabling dynamic checkout buttons if you haven’t done so already. This will allow you to offer payment methods like Shop Pay, Amazon Pay, Apple Pay, and Google Pay. These payment options are typically processed right away and allow your customers to skip the cart and complete their payment directly with the checkout method displayed on the button. This can provide a more streamlined and convenient checkout experience for your customers.
Feel free to reply back to this thread with any questions and we can continue our conversation further!
All the best!
I have an update. The customer emailed us back saying it was indicated to them that they paid it the day it was ordered. However, it still says pending on our end. The invoice numbers are correct on their end and our end, but the transaction numbers are different. What’s going on? Can you help us out?
Thank you so much!
Hi again, @pearblossom !
Thank you for the update.
If the status is still pending and is set to “$0.00 paid by the customer”, then the payment does not appear to have been processed yet. In order to assist you more efficiently, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.
Let me know how that goes!
Thank you so much. I am looking at the Shopify Help Center now. I will give an update if I made any headway with that. The customer says that if it does not work, then they are willing to cancel the payment and reissue it.
Thank you!
Everything has been resolved, thank you for all your help! It may have been on PayPal’s end and maybe we just had to wait. I’m not sure, but it’s all good now. Thank you for all your help!
Hi again, @pearblossom !
Thank you for the update. That’s correct, It’s likely that you just needed to wait for PayPal to finish processing the order. I’m happy to hear that everything was resolved.
All the best!
Hi! I also have a payout question but as an ambassador
