- Hello my payment has been suspended for more than a week and the support is telling me to wait and so much time has gone by and yet the problem isn’t yet resolved
I need urgent help them
Hey, @Quluud ! Welcome to Shopify Community!
Feel free to visit https://bit.ly/3cJkx8V and create a new support ticket to request an update on your previous ticket. Since this is an account-specific concern, we can only continue assisting you through live chat, callback, or email. If you were advised to expect an email, please know that our standard response time is 1-3 business days. Occasionally it may take longer if there are high support ticket volumes, nonetheless, our support team will get back to you as soon as possible.