Hello,
It’s showing that I am in test mode when my customer placed an order but I am not. HELP!!
Hi @PureSeductionLi ,
That does seem very odd and annoying!
Did you previously have test mode enabled for a test order? If so, it might not have been disabled fully. Other than that, I’m not sure how this could have happened!
I spoke to our financial services team who recommended contacting the support team directly and letting them know what happened. The financial team can look into when the order was attempted and if see if your store was actually in test mode at the time. You can reach the support team by clicking here and logging in.