I hope someone can help us, as trying to get to contact shopify support seems impossible! We are finding that when customers go through to the payment, when the new tab opens it is showing a whole variety of different languages or spellings (see attached picture).
So far we have seen it say the following:- Checkout - Witty Whisks (What we want it to say) then Paiement - Witty Whisks or Pantalla de Pago- Witty Whisks and there has been Betalingsproces - Witty Whisks. Can anyone help us to make sure it just says “Checkout - Witty Whisks” on the tab as customers are concerned about going through the payment process as it looks like an unsecure process.
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved.
Our Developers are currently aware of this issue that’s impacting the checkout title page. Not to worry though, as it’s actively being worked and will be resolved as soon as possible. While I can completely understand the impact this may have caused, we appreciate all your patience as we work.
As for connecting with support, are you currently experiencing an error when attempting to connect with us? If so, you can follow the steps outlined below to see if you’re able to successfully connect.
