My payments page is getting cut off on mobile view, all of the previous pages such as shipping and contact information are the correct dimension and once this page is loaded it gets offset and doesn’t even allow for the user to “slide” to the right of the page either.
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Hi @captinmosaly ,
Can you try to open an incognito browser? See if this persist?
Yes it does. i’ve went to the page on my personal phone as well as put both browsers in mobile phone dimensions.
You might have done something with the script. Do you mind sharing your website?
No i dont mind at all, the url is spellring.com . I did use gempages to create a product page but im not too sure if that would affect my checkout.
Hello @captinmosaly ,
We have checked for the issue and would like to let you know that for us, it works fine.
Could you let us know which mobile OS you are getting this issue with? Is it on IOS or android?
Also, it is not allowed to make changes on the checkout page in Shopify basic & advanced plans. It generally never happens that a checkout page gets cropped.
In this case, you should try contacting Shopify Chat Support for Payments related issues.
Let us know if you have any other questions.
Take Care!
Regards,
Team CedCommerce
Hi, i tested it on my personal phone which is a samsung galaxy s20 and i have been using my web browser to test different phone dimensions with no prevail. some phones with larger displays do not have the issue. I have contacted shopify support as well and they tried to help and asked their technical team and i could not get the problem solved. their conclusion was that not all of their themes are 100% mobile friendly but i have tried many different themes as well as my other store with the same theme and it crops perfectly when tested. ive been testing just about everthing and currently deleting apps to see if any are the problem. if nothing solves the issue im afraid ill be forced to create another store and start from scratch for most of it. I feel that ive concluded it is something that is persistent through theme changes since it is an issue with only this store and many themes.
Hi @captinmosaly ,
I have Samsung galaxy note and it works fine on mine. I opened it on chrome. I do not see the issue
It only happens on the final page of checkout, When entering payment information. the first two checkout pages are fine. my phone is being cut off, my shopify theme editor is being cutoff and when i run the dimensions of a samsung galaxy s8+ is cut off as well as many other phone dimensions.
Thank you for sharing your screen shots but I cannot reproduce the problem. See image below
