Yes I did after 120 days
Topic summary
Payouts on Shopify Payments are being held for 120 days, causing severe cash‑flow issues for the original poster. They state customers are verified/known, offer to take responsibility for chargebacks (card payment reversals), and warn of bounced cheques to vendors. They request an early release of funds.
Another merchant reports a similar hold of $7,000 despite two years with no complaints or chargebacks. They speculate banking partners may be responsible for the policy.
Follow‑ups ask whether funds were ever released. One user confirms they did receive their money, but only after the full 120‑day period.
No official Shopify response or explanation for the hold criteria, risk assessment, or options for early release appears in the thread. No workaround or mitigation steps are provided.
Key terms: payout hold (delayed transfer of processed funds to the merchant), chargeback (customer-initiated reversal through their bank).
Status: Ongoing. OP’s case remains unresolved; anecdotal outcome suggests funds release after 120 days.