Why is my payout not showing in my pending balance?

Payments + Shipping & Fulfilment

Topic summary

A merchant received their first Shopify Payments payout on November 30th, which was marked as paid to their balance account on December 1st. However, the funds were not appearing in their pending balance tab.

Issue Details:

  • Payout showed as completed in Shopify Payments
  • No corresponding pending balance visible in the balance account
  • Merchant questioned whether an additional waiting period might be needed

Resolution:
The merchant has since resolved the issue independently (no details provided on the solution).

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

EDIT: I have resolved the issue.

Hi, I recently received my first payout nov 30. and was marked as paid to my balance account december 1st, but I do not see any pending balance in my balance tab. Could this be an issue of waiting an extra day? Thanks

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