Issue: Payouts are paused with the message “To access your payouts, you need to secure your account.” The store owner recently changed the account email and believes the required security/verification email was sent to the old address. They need it sent to the new email and have urgent pending payouts.
Latest update: A Shopify representative advised contacting the Support Team via the provided link, as resolving this requires account-specific assistance not handled in the forum. No troubleshooting steps were detailed publicly.
Key terms: Payouts (funds disbursed from Shopify Payments), account security/verification (confirming ownership to resume payouts).
Status: Unresolved. Next step is to contact Shopify Support to re-verify the account and have the verification email redirected to the current owner email. Pending payouts remain on hold until this is completed.
I am seeing the following message: To access your payouts, you need to secure your account. Your payouts have been paused. I have changed the owner to a different email. In reading forum, I believe an email has been sent to my old account. I would need this sent to my new account - and having trouble contacting support directly.
This is reasonably urgent as I have pending payouts which I cannot access until this is resolved.
Help! Thank in advance
Hi, @rthwaite2024 .
Thank you for reaching out!
I recommend contacting our Support Team directly as they will need to look into your account specific information to help you with this.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,