My payout status has been on pending for the past 2 weeks and does not change, I have verified all info and even changed my payout bank but nothing, what do I have to do ? Or who can I contact for help?
I recommend you go to customer support link in shopfiy. They will help you.
In the chat right customer advisor so that you can talk to real person instead of AI chat.
share with them screenshot of the payment setting.
Hi there @BeOnTop !
Thanks for letting us know about this.
Would you have been contacted by any of our teams about the verification info you shared for your Payments account, or do you see any notifications in your admin about this?
Try checking in your account owner email address (including in any spam or other folders) to see if you have been contacted about this.
If not, you may need to reach out for account support via our Help Centre here so we can check this out and forward your query as appropriate.